The Town of Charlton is located in the heart of the Massachusetts with a resident population of just under 14,000 people. The Charlton Fire Department serves the town for needs related to fire fighting, fire prevention, burning permits and inspection services along with emergency medical services. The Department has requested the assistance of the Clark University COPACE Capstone students in creating and conducting survey in order to get a sense of what the resident of the town know about the fire department and to better gauge their expectations about what the department can provide for them. The survey was formulated in conjunction with the Fire Department and was conducted for a two-week period in April 2016. This report seeks to summarize and analyze the survey formulation process, the results of the survey and recommend best practices for the Charlton Fire Department in their resident engagement efforts in the future
