In early 1999, the Travel Department of Global Crossing (formerly Frontier Communications) was searching for a better way to transfer information between travel planners and travel counselors. At the same time, the corporation mandated that all departments within the corporation have a presence on the corporate intranet. Both of these goals would be accomplished by designing and developing a travel site on the corporate intranet. The next question was how to accomplish this task. Benchmarking, as well as research, was conducted to determine the best way to develop a travel web site. Courses in web design were taken, and information for the site was gathered. Content was gradually added to the site until it was ready to go live in front of the corporation. The site was continually updated and maintained. Travelers had increased opportunities to submit forms and register for events on-line. One of the main goals of the web site was to save time for both travelers and travel counselors. Through interviews with both of these groups, it was discovered that the web site was accomplishing its goal
