[Excerpt] 80% of employees dissatisfied with their supervisors are disengaged, and likely planning their exit (Dale Carnegie Employee Engagement Study). Developing a comprehensive retention strategy starts with assessing the different reasons why employees quit. Employees who leave are also a representative sample of the potential exits as well. Therefore, exiting employees provide insights into the preferences, expectations, and intents of current employees. The method of obtaining this information is equally important. Exit interviews serve as a tool for gathering information from the employees separating from the organization. Interviews are particularly appealing as a feedback instrument in that employees at this transitional stage of their organizational career are likely to be particularly candid about their perceptions of the organization
