KUALITAS LAYANAN PENDIDIKAN DI FAKULTAS ILMU KEOLAHRAGAAN UNIVERSITAS NEGERI YOGYAKARTA

Abstract

This research study aims at demonstrating the quality of academic service provided by Faculty of Sport Science, Yogyakarta State University as well as its classification. This is a descriptive study using percentages which were interpreted qualitatively. The population in this research involved the students of Faculty of Sport Science, Yogyakarta State University class 2002/2003 from 3 study programs which were Coaching Education, Physical Health and Recreation Education, and Sport Science. The samples involved 105 respondents taken by using the Proportional Random Sampling. The results of this study show that generally the academic service in Faculty of Sport Science, Yogyakarta State University was Fair (62%). Thus, it should be improved to achieve Good level. If it was observed through each factor of the academic service quality in Faculty of Sport Science, Yogyakarta State University, the classifications were: 1) Tangible factors involving the formations, the classification was Fair (56%), 2) Empathy factors involving ease, the classification was Fair (66%), 3) Reliability factors, the classification was Fair (63%), 4) Responsiveness factors, the classification was Fair (68%), and 5) Assurance factors, the classification was Fair (64%). It should be noticed that although all factors of academic service were classified as Fair, all the factors should be improved to be Good. If the factors were classified for each item, there were some items classified as Poor and even Bad including 1) tangibles: the fields for practicum were arid (43%); the tool reparation was poor (50%); the locker were not functioning (40%); the cleanness of the toilets and bathrooms were not good (54%); the hall of martial art was not standardized (55%); the hall of table tennis was dirty and musty (51%); the hall of gymnastic was not orderly and satisfied (53%), 2) Reliability: the service of the staffs to the students were not reliable (55%), 3) Assurance: the security of stuffs and bags when the students were having practicum was not good (55%)