'Columbia University Libraries/Information Services'
Doi
Abstract
Aim of Research The aim of this research is to provide the first comprehensive report about the use of user-generated content (UGC) among broadcast news channels. Its objectives are to understand how much UGC is used on air and online by these channels, why editors and journalists choose to use it, and under what conditions it is employed. The study intends to provide a holistic understanding of the use of UGC by international broadcast news channels. Methodology This research was carried out in two phases. The first involved an in-depth, quantitative content analysis examining when and how eight international news broadcasters use UGC. For this part of the research we analyzed a total of 1,164 hours of TV output and 2,254 Web pages, coding them according to parameters intended to answer the research questions. The second phase of the research was entirely qualitative. It was designed to build upon the first phase by providing a detailed overview of the professional practices that underpin the collection, verification, and distribution of UGC. To achieve this we conducted 64 interviews with news managers, editors, and journalists from 38 news organizations based in 24 countries around the world. This report brings together both phases of the research to provide a detailed overview of the key findings
