'Columbia University Libraries/Information Services'
Doi
Abstract
Tutoring in interactive computing environments is sometimes more properly understood as consulting. A tutor's implied curriculum may be adaptable to the user's knowledge and experience but still not meet the user's immediate needs -- to get some task done. A consultant however, can dynamically adapt to address the task at hand. We present a user's goal-centered approach to tutoring in interactive environments, and describe how we automate certain tutoring strategies appropriate for consulting behavior. We have implemented our approach in GENIE, a question answering system for the Berkeley Unix Mail system. We focus on the pedagogical strategies employed by GENIE to best meet the user's immediate needs
