'Columbia University Libraries/Information Services'
Doi
Abstract
ACE, a system for Automated Cable Expertise, is a Knowledge-Based Expert System designed to provide trouble-shooting reports and management analyses for telephone cable maintenance in a timely manner. Many design decisions faced during the construction of ACE were guided by recent successes in expert systems technology, most notably R1/XCON, the Digital Equipment Corporation Vax configuration program. The most significant departure from "standard" expert systems architectures is ACE's use of a conventional data base management system as its primary source of information. Its primary sources of knowledge are the expert users of the database system, and primers on maintenance analysis strategies. The coupling of "knowledge-base" and "data-base" demonstrates in a forceful way the manner in which an expert system can significantly enhance the throughput and quality of data processing environments supporting business management. However, further difficult problems must be solved before the expert system approach becomes a standard technique in the data processing industry
