Monitoring cities’ environmental sustainability: Lisbon’s case study: a dashboard to measure sustainability KPIs and metrics

Abstract

Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceLisbon’s position as the capital and largest city of Portugal provides a clear need for a way to track the city’s sustainability efforts to not only deliver insights into its initiatives and transparency for its government, but also to present data that powers strong and informed decisions. In a world of increasing urbanization and where climate change is a growing concern, data presents itself as way to measure the established efforts and forecast future needs and policies as Lisbon finds means to solve some of the major problems that come with being a large city such as air quality and pollution, waste management, mobility and overall quality of life for its residents. As such, this project developed a dashboard in a BI visualization tool comprised of metrics and indicators based on a tailored framework from the city derived from pre-existing frameworks and conversations with Lisbon’s city experts. The final result is a prototypical dashboard that can be built upon in the future, once the city invests in a stronger ICT infrastructure that allows for the collection of data to support a project of this nature, something that, currently, is lacking