Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe present dissertation introduces a framework for process automation with the purpose of
making them intelligent, in order to increase consistency, optimize execution-time and free
workers from low value-added tasks.
Foster Intelligent Processes Automation into an Organization is a topic that remains
underdeveloped today. Being a relatively recent topic, intelligent process automation may be
known as an extension of automated processes “on steroids”.
The main objective of this project is to propose a method to find and promote Intelligent
Automation to a target process, providing a walkthrough guideline, so organizations can
identify, assess, and design a process of converting current processes into intelligent
automated processes.
In order to evaluate the proposed framework, a case study is presented, and a set of
interviews was carried out with two groups: an academic group and a group of agents who
manage processes in an organization
