Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management

Abstract

Europ Assistance Portugal can guaranteea successful auto network management in the long-term through the adoption of the Major projects detailed. The new provider’s selection process will assure that EAP isable to disp at cheach assistance request to the most capable provider, thus, prompting highe rquality standards. Regarding relationship management, the increased competitiveness that stems from relieving the providers financial burdenoutlines the need tounder take apartnership approach. Finally, EAP maybe nefitfrom providing repairons potitself ,creating attractive cost-saving sandenriching gcustomer experience by bringing frontline employees’ feed back in to the company’s operations