The IT project management office: a study about its benefits and drawbacks on ICT portuguese sector

Abstract

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe challenges and complexity on the execution of Information technology and digital transformation projects are increasing. Siloed organizations are preventing value creation and affecting the expected performance of a project. Recently, there is a considerable interest in industry about the potential of the Project Management Office (PMO) capabilities to effectively lead organizations in digital transformation. Several benefits might arise from the introduction of a PMO, however not all organizations have yet realized the PMO structure and potential. The assessment carried out on this research evaluates the current perception of the IT PMO in ITC companies in Portugal. The analysis aims to provide a holistic understanding of perceived value, benefits, drawbacks, and improvement points inside the IT sector from experienced professionals. The survey conducted has sentences with a score rate to support a structured analysis, as a Likert. A discussion on the findings and results concludes the research along with future work suggestions

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