Evaluation of business intelligence system usability

Abstract

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe reality in businesses nowadays is the easy access to big amount of data that is being transferred into information. Reliable and useful information provide a competitive advantage in turbulent waters on all fields of business activities. Information is the foundation for all important business decisions. That means that on the informational foundation entire business structure is based. Information is needed at each stage of business operations, from enterprise’s entrance into the market, its growth, and throughout its every day strategic responses to the market’s demands. Due to the almost limitless processing power and storage capabilities, it is relatively easy to provide sufficient amount of information. Information is in many organizational structures often so accessible, that employees are confronted with saturation and overflow of it, on a daily basis. For that reason we should be aware, that it is extremely difficult to capture, access and process the right information at the right time. This can quickly become impossible, if we are about to prepare the information from billions of terabytes of data (The solution for limitless processing power, storage and RAM, 2011). For several years now, Business Intelligence (hereinafter: BI) products are, with their increased functionality, trying to help the day-to-day users and “super users” in organizations, to make the best decisions. These knowledge workers, as IT staff, power users, executives, functional managers and last but not least the occasional Information customers, such as business partners and data consumers, are for sure gaining all the needed information

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