This dissertation aims to study the way the changes processes were conducted inside
a company and the importance of workers' engagement during those changes. The example
that will be analyzed will be the company that started as a Portuguese start up,
Science4You.
During Covid-19 pandemic a giant crisis got installed in the whole world and
companies had to reinvent themselves by changing their internal and external way of
working. In this project, the way internal changes were approached by the company
leaders, and perceived by the workers, will be taken into consideration and explored. The
main goal is to try to prove that workers' engagement during changes processes is crucial
to its success.
This dissertation is designed as a case study and resort to a mixed approach. To
understand what/ when/ how/ why the changes were applied and communicated with the
rest of the Science4You team, there was an interview with the company CEO and five
other employees (heads of departments). In order to have some perspective on the workers'
side regarding this process of change, sixty one anonymous surveys were answered from a
universe of one hundred and twenty employees. The objective with the survey is to
determine if the employees were aware of the changes, if they were engaged with it, and if
they followed the new protocol imposed by their leaders.
The interviews and surveys proved that the majority of employees believe the change
process was successful. On the other hand, the plurality of the sample would have managed
the process differently.
For companies who decide to implement changes in their way of working, this
dissertation presents the importance of creating a sense of commitment among the workers
to be successful with those changes
