Current service order handling systems in telecommunications industry have problems
such as user-unfriendliness, long service waiting time, uneasy customization of services,
limited capability of in-house services, and inefficient human resources allocation.
Consequently, the current solutions for the ordering process cannot be used to meet the
business needs of service providers. To solve this problem, a generic service order handling
model is suggested. Based on the TINA-C information modeling and computation modeling
concepts, service order handling information object types and interfaces were defined.
The three ordering interfaces studied in this model are: service negotiation, service
ordering and order tracking for the main service provider and subcontracted service provider.
To support the transfer of ordering information, the Store-and-Forward Paradigm is
proposed. This Store-and-Forward paradigm is based on the use of e-mail (e.g., X.400) to
transport non-realtime information
