Dissertação de Mestrado em Gestão de ProjetosThe present work presents the research and implementation of a Project Management Office (PMO) in an automation laboratory in the industry sector within Monterrey, Mexico. The objective was to fully understand the concepts that surround the project management environment, the PMOs, as well as the challenges that must be overcome in order to successfully implement this PMO framework. The implementation of the PMO had the main purpose to solve the pain points that the laboratory was confronting in its daily business, such as difficulties to present information, prioritize projects, establish standardized processes, handover complications, poor portfolio management among others. We used the action research methodology for this implementation; providing the automation laboratory the best practices to handle extensive information derived from the complex projects they manage. With this new structure and tools, they are now applying standardized procedures, having efficient reports to management, better allocation of resources between the different projects on their portfolio and applying the right project management tools to deliver projects in the most effective and efficient way.N/
