This communication describes research and development directions
that are being explored for the creation of a maintenance system for home appliances. The solution will enable a faster and more accurate automation of after-sale services for home appliances. It will be based on three tiers: data acquisition, data analysis and business tiers. The communication provides a context
for the work, both regarding the application area in general and the three tiers,
and then describes the objectives of the system being designed.info:eu-repo/semantics/publishedVersio
