Aguirre, Manuela

Schulman, Sarah

OCAD University Open Research Repository

OCAD University Open Research RepositoryFaculty of Design2015 Seeding and spreading capacity for systems design across social service organisationsAguirre, Manuela and Schulman, Sarah Suggested citation: Aguirre, Manuela and Schulman, Sarah (2015) Seeding and spreading capacity for systems design across social service organisations. In: Relating Systems Thinking and Design (RSD4) 2015 Symposium, 1-3 Sep 2015, Banff, Canada. Available at http://openresearch.ocadu.ca/id/eprint/2030/Open Research is a publicly accessible, curated repository for the preservation and dissemination of scholarly and creative output of the OCAD University community. Material in Open Research is open access and made available via the consent of the author and/or rights holder on a non-exclusive basis. Seeding & Spreading Design CapacityCase Study of Fifth SpaceSystemic Design Symposium [RSD4]1-3 Sept. - The Banff Center@inwithforward     #RSD4Lisa Joy TrickSenior ManagerSarah SchulmanDirectorBobae KimFrontline Social WorkerJaney RohSenior ManagerWendy MooreFrontline Social WorkerKrista McGrathHome Share CoordinatorManuela AguirrePhD Fellow5 organizations collaborating:3 social service delivery agencies, 1 social entreprise & 1 design university@inwithforward     #RSD4@inwithforward     #RSD4what unites us?transforming social servicesfrom safety nets into trampolinesCAUSNLUKAUHomeless SMSdeveloped at TACSI (2010-2012)developed at participle (2008-2010)CA#disability#homelessness#youth#addiction#family#domestic violenceHomeless SMSA mixed track record:@inwithforward     #RSD4@inwithforward     #RSD4@inwithforward     #RSD4But we didn’t change what the system did. @inwithforward     #RSD4@inwithforward     #RSD4Shifting the feedback professionals getShiftinghuman resourcing, procurement, metrics, etc.Shifting Fayʼs context & conversations@inwithforward     #RSD4What is the smallest increment of change that might represent that we are changing in the right direction?Ann Pendleton Jullian@inwithforward     #RSD4So we move here, to a social housing complex, in a suburb of Burnaby. Lived 3 months.  Blend of designers, social scientists, secondies from agencies.@inwithforward     #RSD4the starter project was a wayto test the partnership@inwithforward     #RSD4The underutilizedThe empty pipe-linersThe pleasersThe positive deviantsThe diversearly 20sethnographic research-by-designInsider perspectives, Generative approaches, Operate in rich and multiple layers Real life contexts.(Birger Sevaldson 2010)segmentation of people@inwithforward     #RSD4formal systemmarkservice delivererHas been going to the same day program for 20 years. “I’m tired of making spaghei. I’d really like to learn to make a roast.”@inwithforward     #RSD4formal systemmarkservice delivererinformal systemAlso feeling a bit stuck.No source of new ideas.Same thing day in, day out.@inwithforward     #RSD4formal systemservice deliverersstaffsupervisormarkSpends his entire day with a human resourcing puzzle.How to staff, how to stay within budget.@inwithforward     #RSD4formal systemservice deliverersserviceorganizationpolicy-makersmarkInnovation Director of government agencyWants to reduce service dependencies.How to make change whenyou fund the same way.@inwithforward     #RSD4formal systemservice delivererssmall businessownersschools, cities,community centerspassionateindividualsserviceorganizationpolicy-makersinformal system@inwithforward     #RSD4small businessownersschools, cities,community centerspassionateindividualsinformal systemKudoz@inwithforward     #RSD4testing tweaking, reshaping....new toolvalue propositionstoolsinteractionsroles@inwithforward     #RSD4@inwithforward     #RSD4formal systemservice deliverersserviceorganizationpolicy-makers@inwithforward     #RSD4*Modeled on Google´s “20% Time” that aimed to empower employees to use 1/5th of their FTE to work on projects (this is how Gmail got developed).mechanics of fifth space20% FTE for 6 monthsfrom 29 to 27 people3 social service organizations7 teams, 6 projects 2 projects moving forwardall interactions prototyped @inwithforward     #RSD4what has changed from February 2015?@inwithforward     #RSD4early indicatorsof change12 new friendships catalyzed5 small businesses offering jobs12 hacks identified 10 families asking for morestarting to create changeat the individual level& informal systemsmall businessownersschools, cities,community centerspassionateindividuals@inwithforward     #RSD4early indicatorsof changeservice deliverersserviceorganizationpolicy-makersa network of support to draw from in three social service agencies and policymakers will soon have a 3-day residency @inwithforward     #RSD4@inwithforward     #RSD4ripple eﬀects among some colleagues service deliverersserviceorganizationpolicy-makers@inwithforward     #RSD4when moving quickly & nimbly, we´ve inadvertently left people outand created pockets of resistance@inwithforward     #RSD4CEOs mobilizing resources in record timeservice deliverersserviceorganizationpolicy-makers@inwithforward     #RSD4The experience of the Fifth Space@inwithforward     #RSD4recruitmentapplicationselection@inwithforward     #RSD4@inwithforward     #RSD4a flat structure ofinter-agency &inter-hierarchyteam collaboratin@inwithforward     #RSD4a safe space forchallenging assumptions& being creative@inwithforward     #RSD4iteration #1 of 4of research tools@inwithforward     #RSD4from conceptdevelopment@inwithforward     #RSD4to liveprototyping@inwithforward     #RSD4nTANDEM55Share on AirWIRE HIRE 6 projects were live prototypedfor 1.5 months - 2 moving forward24 participants / 2 events#speedfriending #fiesta4living12 sets of phone numbers exchanged2 sets of long lost friends reconnected4 plans to get together   1 set considering homeshare@inwithforward     #RSD4@inwithforward     #RSD4how do we scale?@inwithforward     #RSD4Social Service Providers in British Columbiacurationcoachingcurriculmstyleskillsspacestaffingstrategystructureshared valuesservicesHR employmentfinance communityconnectionsprovidinga backboneinfrastructure@inwithforward     #RSD4Social Service Providers in British Columbiacuration, coaching, curriculm, culture, collaborationstyleskillsspacestaffingstrategystructureshared valuesservicesHRfinance communityimprovementNeighbo rhood Center in Toronto,  Canadastyleskillsspacestaffingstrategystructureshared valuesservicesHRfinance communityimprovementMore social service proviers in BC, Canadastyleskillsspacestaffingstrategystructureshared valuesservicesHRfinance communityimprovementMore social service providers in Torontostyleskillsspacestaffingstrategystructureshared valuesservicesHRfinance communityimprovementpeople living withdevelopmental disabilititespeople livingon the streetspeople who arelong-term unemployedpeople living inwomen sheltersscaling in partnerships@inwithforward     #RSD43 things to rememberWhat: We are trying to prototype change for people at all levels of the social system.How: Working from the ground-up to model new practices, live prototypingand measuring what works, what doesn’t, for whom and why.Why? Too many top-down changemaking approaches have a huge disconnectbetween what is designed and what is actually implemented and felt bypeople on the ground.  So we are working backwards: from people to interactions to services - rather than from policy, to program to people. *Ask us for a copy of Grounded Change@inwithforward     #RSD4we are poking the system from withinby actively prototyping new possibilitiesand scaling the fifth space mindset@inwithforward     #RSD4for videos & blog posts www.fifthspace.ca

Seeding and spreading capacity for systems design across social service organisations

http://openresearch.ocadu.ca/id/eprint/2030/1/Aguirre_Seeding_2015.pdf

Seeding and spreading capacity for systems design across social service organisations

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