Gambaran Motivasi Kerja Dan Pelayanan Prima Perawat Di Rumah Sakit Umum Bethesda Gmim Tomohon

Abstract

:Motivation of nurses is the important thing because motivation is the one of caused, to lead, and human support for someone to do the best and get the best result. Excellent Service is the first element in the hospital and health sector, that the patients need. The aims of the research to see the picture of work motivation and excellent service of nurses at Bethesda GMIM Tomohon Hospital. Desain research The study was descriptive-qualitative, the population was all of nurses and patients in Bethesda GMIM Tomohon Hospital This research sample 60 respondent (nurse and patient), with the purposive sampling. Data analysis used of this study was data processor software SPSS. The result: The result of the study showed that intrinsic motivation of good category (48,3%), less category (51,7%), extrinsic motivation of good category (50%), less category (50%). Excellent service nurse when first meet the patient of good category (71,7%), less category (28,3%), when will start of good category (53,3%), less category (46,7%), and after they do the excellent service in good category (70%), less category (30%). The conclution more nurses are motivated by extrisic than intrinsic, and patiens feel that is provided nurses already do the excellent service. Advice would be able to add more information to researcher and to the hospital to maintain the excellent service provided to patients