Analisis Akuntabilitas Pelayanan Publik di Dinas Kependudukan dan Catatan Sipil Kabupaten Luwu

Abstract

: This study aims to: (1) analyze the Public Service Accountability in pembu-atan Identity Card and Family Card in the Department of Population and Civil Registration Luwu; (2) describe the factors that influence the Public Service Accountability in the Making of identity cards and family cards in the department of Population and Civil Registration Luwu. This study used a qualitative approach, this type of research is descriptive. Data were analyzed descriptively qualitative. The results showed that: (1) accountability of public services in the manufacture of identity cards and family card by the Department of Population and Civil Registration Luwu, namely the provision of information and understanding to the community according to Standard Operating Procedures of work in the making of Identity Card and Family Card; (2) based on the case found the author in the field, a factor which supports accountability in public services in the manufacture of identity cards and family cards namely professionalism and outstanding service, while a factor lawyer-inhibitory, ie, lack of socialization, their illegal charges, as well as means and infrastructure