The thesis focuses on employee training and development in a selected company and its goal is to define basic terms related to the training process, assess the current standard of training at the customer centre of the selected training company and to suggest possible improvements.
The theoretical part is based on the secondary literature listed at the end of the thesis. It defines theoretical terms related to the complete training process that serve as a basis for comparison with empirical data from the research.
The practical part evaluates the current condition of the training process and possibilities of development for the consultants working at the customer centre of the selected training company. As for the method, the research relies on questionnaires as a source of information from people responsible for training as well as on electronic questionnaires sent to the customer centre employees. This part addresses, above all, the current state of training process, which consists of several stages: identification of training needs, scheduling training plans, selecting appropriate training methods and implementing and evaluating the actual training. This part also briefly discusses the question of training efficiency.
Employee training and development in the company presents one of the most important competitive advantages available to the given company and as such, it is necessary for attaining a prominent position in the market
