Improving driver behaviour by design : a cognitive work analysis methodology

Abstract

Within the European Community both the environmental and safety costs of road transport are unacceptably high. ‘Foot-LITE’ is a UK project which aims to encourage drivers to adopt ‘greener’ and safer driving practices, with real-time and retrospective feedback being given both in-vehicle and off-line. This paper describes the early concept development of Foot-LITE, for which a Cognitive Work Analysis (CWA) was conducted. In this paper, we present the results of the first phase of CWA – the Work Domain Analysis, as well as some concept interface designs based on the WDA to illustrate its application. In summary, the CWA establishes a common framework for the project, and will ultimately contribute to the design of the in-vehicle interface