Advances in technology and globalization bring various effects on the employment issue in Indonesia, including the effect of freedom to make association. These conditions lead to polarization between the interests of management and the interests of workers, which is commonly discussed as industrial relations. If the problems in industrial relations can not be solved, then a strike action will happen, which causes damage to many parties.
The following research is part of a series of research that aims to develop and implement programs based on the concept of Quality of Work Life (QWL). The assumption used is when the quality of working life increases, it is expected that the quality of industrial relations will also increase, which in turn will increase productivity, organizational performance and competitiveness. From 5 dimensions of QWL, the focus of this research is on the dimension of work and non-work life balance, with the special topic of time management and assertive communication.
This study used action research design, data collection used questionnaires, observations, interviews, and focus group discussion. Interventions carried out by the training. Quantitative and qualitative analysis of data showed that there is an increase in cognitive ability of the respondent in terms of time management and assertive communication, with the understanding that both of these skills can help them to obtain a balance between work and non-work life balance. Support from the organization is also needed to assist employees in achieving this
