Hubungan Pelayanan Keperawatan Dengan Kepuasan Pasien Bpjs Rawat Inap Di Ruang Hana RSU Pancaran Kasih Gmim Manado

Abstract

: Nursing service and the satisfaction of the patients are the two things that closely related and can\u27t be separated from each other because the method that being delivered by the nurses would directly impact the patients. The General Hospital Center (RSU) Pancaran Kasih GMIM Manado is a hospital that also giving a service for some people that has the BPJS Card, so that the evaluation about the nursing service and the satisfaction of the inpatients are need to be done. Purpose of the Research To find the correlation between the nursing service and the satisfaction of the BPJS inpatients in Hana room at The General Hospital Center (RSU) Pancaran Kasih GMIM Manado. Research Method that has been used in this research is descriptive analytic, the research design is by using cross sectional study. This research has been made in the Hana inpatients room on December 2016 at the The General Hospital Center (RSU) Pancaran Kasih GMIM Manado with the 84 number of sample Sampling Technique is by using simple random sampling method Research instrument, is by using Questionnaire. Data analysis is by using Chi-square statistic test with the level of significance (α) = 0,05 with the outcome Chi-square Count 47,296 with P-value 0,000. Conclusion there is a correlation between the nursing service and the satisfaction of the BPJS inpatients in Hana room at The General Hospital Center (RSU) Pancaran Kasih GMIM Manado