Evaluasi Pemenuhan Indikator Standar Pelayanan Minimal Jalan Tol Di Indonesia

Abstract

The Minimum Service Standard for toll road services is needed to ensure the achievement of comfort, smoothness, and traffic safety for road users. The Minimum Service Standard that applies to all toll roads in Indonesia is the Minimum Service Standard, which refers to the Regulation of the Minister of Public Works No. 392/PRT/M/2005 on Minimum Service Standards for Toll Road. Monitoring and evaluation of the fulfillment of the Minimum Service Standard has been done periodically, but there are still some indicators that cannot always be met by Toll Road Operators. This study is intended to assess the indicators which cannot always be met in the toll road sections that have been operating in Indonesia. The study was conducted based on monitoring data, the result of field survey, conducted in 27 toll roads in 2012, 2013, and 2014. Based on the analysis, it is found that there are 6 indicators of the Minimum Service Standard that often cannot be met, or 29 % of the indicators in the Minimum Service Standard