: Bureaucratic reform in Customs Office. Key issues are the subject of this thesis is to investigate and analyze the performance of bureaucratic reform in the Office of Surveillance and Customs Kediri (KPPBC Madya Excise Kediri) since 2008 stems from the commitment in the fight against corruption as well as to improve customs services, KPPBC Associate Customs office Kediri defined as modern as the embodiment of bureaucratic reform in the Directorate General of Customs and Excise (DJBC) in which there are three pillars of the reform of the bureaucracy, namely: the arrangement of organizational structure, business processes and operational standards of performance and human resources
