Pengaruh Brand Image Dan Perceived Quality Terhadap Kepuasan Dan Loyalitas Pelanggan Mobil Toyota Di Surabaya

Abstract

The purpose of this research study is to know about influence of brandimage and perceived quality to consumen\u27s satisfaction and loyalty Toyota\u27s car in Surabaya.The type of this research is causal research.This research samples takes among peoples as owner or user Toyota\u27s car. The sampling technique are using convenience sampling.The analysis technique is using structural equation model (SEM). The result of this research shows thatbrandimage has a significant effect customer satisfaction, perceived quality has a significant effect on customer satisfaction, and customer satisfaction has a significant effect on customer loyalty