This paper aims to deepen our understanding on how sociomateriality practices influence IT
workers’ roles and skill set requirements and changes to the organizational routines of IT systems support,
when an organization migrates an on-premise IT system to a software as a service (SaaS) model. This
conceptual paper is part of an ongoing study investigating organizations that migrated on-premise IT email
systems to SaaS business models, such as Google Apps for Education (GAE) and Microsoft Office 365
systems, in New Zealand tertiary institutions. We present initial findings from interpretive case studies. The
findings are, firstly, technological artifacts are entangled in sociomaterial practices, which change the way
humans respond to the performative aspects of the organizational routines. Human and material agencies are
interwoven in ways that reinforce or change existing routines. Secondly, materiality, virtual realm and spirit
of the technology provide elementary levels at which human and material agencies entangle. Lastly, the
elementary levels at which human and material entangle depends on the capabilities or skills set of an
individual
