Addressing stakeholder conflict in home care systems

Abstract

Ubiquitous and mobile computing technologies can provide novel and powerful support for home-based management or improvement of the well being of the ageing population living with care conditions in their own homes. However, such home care systems are not easy to design. In particular, such system are subject to potential problems arising from competing demands of different interacting stakeholders, resulting in potential failure or at least serious degradation of system effectiveness or user satisfaction. We present a conceptual framework for the representation of such stakeholder conflict in home care systems, identifying types of stakeholder, types and sources of potential conflict, and some initial ideas about how design methods and appropriately constructed system infrastructure might help with the identification, negotiation and resolution of such conflict