Study design:
•Selected the CAHPS® with Patient Centered Medical Home question set to administer to patients receiving medical care at SKWC (52 questions)
•Included 2 supplemental questions to assess patients’ likelihood to refer others to SKWC
•Developed an additional survey for patients receiving behavioral health services (16 questions)
Participant recruitment and data collection:
•Calculated a target number of 130 participants based on CAHPS® guidelines of 50 surveys per Full Time Employee
•Observed patient flow and developed recruitment strategy for a convenience sample
•Eligibility criteria: patient ≥18 y/o and had a medical appointment in the last 12 months
•Participants were invited to enter an optional raffle to win a $25 gift card to the Fresh Grocer
Data analysis:
•Responses were coded and entered into Microsoft Excel Database
•Average scores and response frequencies for each survey question were calculatedhttps://jdc.jefferson.edu/cwicposters/1029/thumbnail.jp
