Demchenko, M.

Pilova, K.

Zuyenok, I.

English

eLibrary National Mining University

29language of the magazine and delivery method. And clicks "Buy" order is accepted.Step 7. Once filled with all the terms you need to press "Buy" as soon as theSales Department will see an order and contact the customer.Subscribe and get the magazine can be implemented in different ways.Method 1: editorial subscription, the subscription is through editorial departmentby phone (o56) 770-44-25 and regional representatives in different regions ofUkraine. There are 2 kinds of editorial subscription (delivery postman in a PO Box ormailbox), or delivery of the ordered parcel.Method 2: subscription through Ukrposhta offices and departments with theCatalogue of Publications.  First delivery the card is issued and when the log outputto the specified address postman delivers magazine.Method 3: subscription through alternative subscription service - is a companythat buys edition wholesale and delivers by courier "from hand to hand".Method 4: is the most popular at this time, the acquisition of the magazinethrough our website: www.balance.ua. (Subscribing - online).Demchenko M.Pilova K., research superviserZuyenok I., language adviserNational Mining UniversitySOCIAL NETWORKS: FRIENDS OR FOES?Key words: social networks, time, statistics, influence, addictionMore than 10 years people use social networks in their daily life. Unfortunately,people spend too much time online and get addicted to such kind of the internetresources. That is why I created a poll where participants were asked for some detailsabout their time spending in social networks. The main goal of the created poll is tofind out if there any problems in the society caused by social networks usage, howmuch time people of different age spend in social networks and whether theirparticipants want to use social networks less or more in future.Google Forms, one of Google services, was used to creating a poll and gatheringdata. This service allows users to create internet surveys, monitor the statistics orwatch diagrams of results. Moreover, Google Form is absolutely free and openservice.According to the statistics, which poll shows, the overall amount of people whotook part in poll is 26. Age of participants varies from 17 to 65 years: 12 people(46.2%) in the age of 17; 6 people (23.1%) in the age of 18; 2 people (7.6%) in theage of 28-32, 5 people (19.1%) in the age of 43-46 and 1 person (3.8%) who is 65.Using the results of this survey, it is possible to identify the time people spend insocial networks: only 15% of people spend less than 45 minutes per day and there areno respondents,  who don`t use social networks at all.  The results of poll are spreadin the following way: 50.8% of respondents use social networks more than 3 hoursper day, 23.1% – from 1.5 to 3 hours, 30.8% – from 45 minutes to 1.5 hours.30Purpose(s) of using social networks were also within this research There aresome reasons why people use social networking sites: chatting with others,downloading or listening to the music, watching photos, videos or films, looking forsome news of reviewing favorite groups or just reading some educating materials.Most of people (88.5%) use networks for chatting, 65.4% — for reviewing favoritegroups, 46.2% for listening to music and the same results for watching photos andvideos.Statistics of popularity of different social networks among people shows that themost popular is VK (24 respondents), Instagram is on the second place (10respondents), third place takes Facebook with 8 people of 26, Twitter is in the fourthplace with 5 respondents and last place takes Odnoklassniki – h 3 of 26.To sum up, people were asked about their wishes for future using of socialnetworks and results are predictable – 80.8% of respondents want to use socialnetwork sites less than they use now, but 19.2% wish to spend more time online. Thisstatistics shows that people understand destructive influence of wasting so much timein social networksDernova M.Shynkarenko N., research superviserNational Mining UniversityTHE EFFECTIVENESS OF IMPLEMENTATION CRM-SYSTEMKey-words: customer, information, feedback, quality of workThe most important aspect in improving marketing will work with the client, asthe company "Himpromtehnologiya" there is no tradition of establishing feedbackfrom customers, tracking their activity, a periodic reminder of the enterprise,encouraging cooperation. The main reason for this is the old system of conductingclient base.CRM – a model designed to support effective marketing, sales and customerservice. Support for these business objectives involves collecting, storing andanalyzing information about customers, suppliers, partners, as well as the company'sinternal processes. In fact, CRM-system is an analog of the marketing informationsystem, however, is a more advanced and functional.Benefits of CRM-system are numerous, but the basic are presented below. Usingmany customer interaction channels includes service at the point of sale, phone calls,emails, events, meetings, registration forms on websites and others.Analysis of the collected customer information and data preparation affects theadoption of appropriate organizational decisions.

SOCIAL NETWORKS: FRIENDS OR FOES?

http://ir.nmu.org.ua//bitstream/123456789/149294/1/DemchenkoM.pdf

SOCIAL NETWORKS: FRIENDS OR FOES?

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