The paper presents an approach for building a Mail Server Quality
Model, based on the ISO/IEC software quality standard. We start by defining
the mail system domain to be used as general framework and the relevant
technologies involved. Then a general overview of the ISO/IEC standard is
given. The basic steps, the relevant considerations and criteria used to
select the appropriated subcharacteristics and quality attributes are also
presented. The selected attributes are categorized under the six ISO/IEC
quality characteristics conforming the model. Finally some case studies
requirements and two commercial mail server tools are used to evaluate the
model.Postprint (published version
