This paper evaluates a situation where two organisations, in the field of encouraging digital inclusion, targeted the same population with the same intent, but with different modes of engagement. This entailed reaching outward, making contacts with those to whom the benefits of the digital realm could make a significant difference to their lives. It was the aim of the Digital Outreach Trainers to enable the articulation of the tacit knowledge of that part of the population that was considered 'hard to reach'. Success would be deemed to be the number of challenged individuals who became learned as a consequence. The two ways in which this process was conducted is the subject of this paper
