Allexandre, D

Hunter, J

Morledge, T

Neuman, A

Roizen, M

English

PubMed

D Allexandre

A Neuman

J Hunter

T Morledge

M Roizen

Crossref

POSTER PRESENTATION Open AccessP02.63. Efficacy of an 8-week online mindfulnessstress management program in a corporate callcenterD Allexandre1*, A Neuman1, J Hunter1, T Morledge2, M Roizen1From International Research Congress on Integrative Medicine and Health 2012Portland, Oregon, USA. 15-18 May 2012PurposeStress is inherent in our society and results in great suffer-ing, increased healthcare cost, and impaired work perfor-mance. An online program can offer a cost effective andpractical solution that can help cope better with stress. Inthis study, we evaluated the effectiveness of an 8-weekonline mindfulness stress reduction (OSR) program inreducing work related stress and burnout and in improvingwell-being in a corporate call center. We also evaluatedwhether 1-hour weekly group practice and experiencesharing at the workplace would improve program retentionand engagement.Methods161 participants were randomized either to wait-list con-trol (CTL, N=37), OSR (N=54) or OSR and weekly groupmeetings (OSR+grp, N=70). The Perceived Stress Scale,Maslach Burnout Inventory (professional efficacy andexhaustion subscales), Mindful Attention Awareness Scaleand SF36 (emotional well-being and role functioning sub-scales) were administered at baseline, post interventionand at 8-week follow-up.ResultsWe observed overall a greater post intervention decreasein stress and exhaustion and increase in mindfulness, emo-tional well-being and role functioning in the OSR+grp(cohen d=1.3, 0.8, 0.6, 1.4 respectively) compared to OSR(d=1, 0.4, 0.5, 0.8) and wait-list control (d<0.4). This over-all improvement was also maintained at follow-up formost measures. The improvement was significantly greaterfor the OSR compared to CTL for stress and emotionalwell-being, and for OSR+grp compared to CTL for all out-comes except for professional efficacy. OSR+grp improvedsignificantly more than OSR for stress, emotional well-being and emotional role functioning. Weekly group prac-tice significantly increased program engagement andreduced dropout rate (13% for OSR+grp compared to 55%for OSR).ConclusionAn online mindfulness stress management programwhen combined with weekly group practice can offer apractical and cost-effective approach to decrease stressand burnout and improve mindfulness and well-being atthe workplace.Author details1Cleveland Clinic, Cleveland, USA. 2Revati Wellness, Cleveland, USA.Published: 12 June 2012doi:10.1186/1472-6882-12-S1-P119Cite this article as: Allexandre et al.: P02.63. Efficacy of an 8-week onlinemindfulness stress management program in a corporate call center.BMC Complementary and Alternative Medicine 2012 12(Suppl 1):P119.1Cleveland Clinic, Cleveland, USAFull list of author information is available at the end of the articleAllexandre et al. BMC Complementary and AlternativeMedicine 2012, 12(Suppl 1):P119http://www.biomedcentral.com/1472-6882/12/S1/P119© 2012 Allexandre et al; licensee BioMed Central Ltd. This is an Open Access article distributed under the terms of the CreativeCommons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, andreproduction in any medium, provided the original work is properly cited.

BMC Complementary and Alternative Medicine

P02.63. Efficacy of an 8-week online mindfulness stress management program in a corporate call center

Allexandre D

Neuman A

Hunter J

Morledge T

Roizen M

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P02.63. Efficacy of an 8-week online mindfulness stress management program in a corporate call center

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