This thesis concerns how parliaments, as institutions, utilise the Internet (and ICTs) to reach and engage citizen. It is structured around the concept of parliamentary (online) public engagement, which has only recently gained some attention in the research agendas of political science and legislative studies. This concept covers a very wide range of outlets and activities offered by parliaments, which can have different purposes and can assume both passive and active forms of engaging with citizens. This thesis focuses on a comparative study of PWs in 21 countries in Europe, and it is complemented by multiple case studies. A mixed method approach was applied, relying on both quantitative and qualitative data and methods. First, the measurement and description of parliamentary online public engagement activities and tools in 21 European parliaments was undergone. Then, it proceeded to a qualitative strand, first assessing the causal conditions necessary and/or sufficient for explaining the results from the quantitative strand and second studying in two case studies in depth – Portugal and Austria – in order to understand the relevant mechanisms, processes and critical actors behind parliaments’ online public engagement strategies over time.
Empirically, the study finds that parliaments are selective in their strategies for engaging with the public. In their selectivity, most parliaments choose to invest largely in information provision, leaving other activities of public engagement as secondary. This means that most parliaments have not yet implemented activities and tools to truly engage with their citizens. Additionally, some of the examples found are of an experimental nature or are still in their infancy. Furthermore, parliaments still have a long way to go in pursuing the way they delivery public engagement activities to their audiences. Descriptive results also show that parliaments are cautious when it comes to citizen’s actual participation in the policymaking and prefer to convert conventional forms of participation to digital versions instead of creating innovative democratic instruments. From the explanatory analysis it was possible to conclude that besides parliamentary resources, a committed leadership and political will from key critical actors are also important when it comes to changing the way parliaments engage with citizens through digital media. Additionally, these institutions are mimicking other parliaments that are perceived as successful in using ICTs to communicate and engage with citizens as a response to environmental uncertainty. Finally, it seems that inter-parliamentary cooperation, i.e. learning mechanisms, are increasingly relevant for parliaments on these matters
