Gaede, Franny

Menard, Laura

Miller, Julie

Welp, Andrew

English

Digital Commons @ Butler University

Butler University Digital Commons @ Butler University Scholarship and Professional Work University Libraries 2016 Getting More From LibQual+ Data: Using Open Source Tools for Data Analysis and Visualization Julie Miller Butler University Franny Gaede Butler University, fgaede@butler.edu Andrew Welp Butler University, anwelp1@butler.edu Laura Menard Butler University, lmenard@butler.edu Follow this and additional works at: https://digitalcommons.butler.edu/librarian_papers  Part of the Library and Information Science Commons Recommended Citation Miller, Julie; Gaede, Franny; Welp, Andrew; and Menard, Laura, "Getting More From LibQual+ Data: Using Open Source Tools for Data Analysis and Visualization" (2016). Scholarship and Professional Work. 66. https://digitalcommons.butler.edu/librarian_papers/66 This Presentation is brought to you for free and open access by the University Libraries at Digital Commons @ Butler University. It has been accepted for inclusion in Scholarship and Professional Work by an authorized administrator of Digital Commons @ Butler University. For more information, please contact digitalscholarship@butler.edu. confidenceFaculty are confident in library employees, while undergraduates aren’t concerned.knowledgeUndergraduates aren’t sure what to make of librarians’ knowledge, but faculty and staff perceive employees as knowledgable.dependabilityThe Science Library is perceived as very dependable, particularly by faculty.1. cleaning up the datateam member: Andrew Welprole: Statistical analyst and number cruncherThe first step in this process was cleaning up the raw data provided to us by LibQual+. The raw data were provided to library personnel in .xls format and were manually cleaned up in order to provide clarity for analysis as the raw data were necessarily coded alphanumerically in order for collection of the data. These codes were manually replaced with their actual labels for human analysis.tools: Excel2. asking research questionsteam members: Julie Miller, Andrew Welprole: Dean of Libraries and big picture thinker1. Are there significant differences in responses based on the preferred library (Irwin Library and the Ruth Lilly Science Library)? 2. Are there significant differences in responses based on demographics?  Demographic characteristics included:  • sex• age• user group (e.g. undergraduate student, graduate student, faculty)• discipline3. selecting & applying statistical toolsteam member: Laura Menard, Andrew Welp, Franny Gaederole: Visualization wrangler and Tableau wizardA trial of SPSS and the University Edition of SAS were used to conduct inferential analysis of the data for no cost. As the LibQual+ data were collected to support the library’s planning and assessment processes, the results were broad and were more in-line with exploratory methodology Therefore, hypothesis testing has not been performed as of this time.tools: Excel, SPSS, SASinspirationFemale respondents were more desirous of an inspirational space than their male counterparts.getawayRespondents in computer science and engineering were particularly interested in the library-as-getaway.group vs. individual spaceMale respondents are much more interested in individual space than group working space.research toolsAcross disciplines and user groups, researchers would like more tools that enable them to work independently.print materialsNearly all respondents were uninterested in expanding print material holdings.eresourcesYounger users are more satisfied with the libraries’ electronic holdings.hoursUnsurprisingly, students would like more hours at both libraries. Faculty are content.catalogHumanities respondents see the most room for improvement in the catalog. Communication and journalism folks are pretty happy with it as is.equipmentScience library users have a higher level of expectation for modern equipment, but are also more satisfied overall.4. plan & implement visualizationteam members: Franny Gaede, Laura Menardrole: Visualization wrangler and designerWe looked at several options, and after weighing some costs and benefits, selected two high-quality and cost-effective visualization applications:• Tableau• KeynoteTableau is free, relatively easy to learn, and allows users to harness the platform for everything from basic to advanced visual analytics. Keynote was then used to turn our Tableau  visualizations into an infographic.tools: Keynote, Tableau5. integration into strategic planningteam members: AllThe faculty and staff of Butler University Libraries meet annually to review progress toward goals based on assessment reports and to identify new or continuing initiatives in support of the five strategic priorities and seven goals of the 2013-16 strategic plan. In our planning retreat in August 2015, we reviewed both quantitative and qualitative LibQual+ results to inform the planning discussion. Five of the resulting 26 initiatives developed for the 2015-16 academic year were based on LibQual+ findings and response themes.6. closing the loop & next stepsteam members: AllHere are two strategic initiatives developed using LibQual+ data, the actions taken as of August 2016, and results/next steps15-16 Initiative Action(s) Taken Results/Next Step(s)Assess user interface and improve usability of electronic resources.The library web site was migrated from Embraco to Drupal and redesigned based on best practices.Enhancement request for sorting A-Z journal availability placed with OCLC. Usability testing testing to determine both accuracy and ease of use based on site revision and enhancement.Communicate findings from the LibQual+ survey to primary constituent groups (e.g., students, faculty, & administrators).Presented LibQual+ data to Butler Student Government Association representatives, Provost’s Advisory Council members, and building design planning group for Science Library renovation.SGA agreed to fund furniture and other improvements for a new quiet study area in basement of Irwin Library. Decision to emphasize quiet study space in Science Library renovation.For an interactive version of this infographic & other materials, visithttp://bit.ly/butler-lacinformation controllibrary serviceslibrary as placeLibrary  /  AgeIrwin Science18-22 23-30 31-45 46-65 65+ 18-22 23-30 31-45 46-65 65+02468Avg. Employees instill confidence in users pr6.8755.9576.6508.6005.432 5.4788.1675.100 5.0007.222Do Library Employees Instill Confidence in Users?Age18-2223-3031-4546-6565+Gender  /  LibraryFemaleIrwin ScienceMaleIrwin ScienceDesired Perceived Desired Perceived Desired Perceived Desired Perceived02468Value7.2816.2917.5856.4796.8756.750 6.8467.231Is the Library a Getaway for Study, Learning, and Research?Measure NamesDesiredPerceivedvisualizationmakes aworld ofdifferenceaffect of servicegetting more from LibQual+ data: using open source tools for data analysis and visualization

Getting More From LibQual+ Data: Using Open Source Tools for Data Analysis and Visualization

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Getting More From LibQual+ Data: Using Open Source Tools for Data Analysis and Visualization

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