Chuck Tanner, left fielder and manager in Major League Baseball, noted “There are three secrets to managing. The first secret is have patience. The second is be patient. And the third most important secret is patience.” Effectively managing processing staff in an archives or special collections permits supervisors to marshal the strengths of staff to accomplish processing goals. Successful processing programs facilitate the hiring, development, and retention of top-notch staff. Henry Mintzberg, Cleghorn Professor of Management Studies at McGill University, states simply, “Management is, above all, a practice where art, science, and craft meet
