Model of solving conflicts - Croatian wood industry case

Abstract

Pri poslovanju se, kakor tudi pri vseh ostalih odnosih, pojavljajo nasprotna mišljenja in konflikti. Ravnanje s konflikti je ena pomembnejših nalog managementa, ki močno vpliva na učinkovitost in uspešnost podjetij. V raziskavi, ki je predmet tega članka, smo preučevali fenomen konfliktov v velikem lesnopredelovalnem podjetju na Hrvaškem. Podatke smo pridobivali s strukturiranim anketnim vprašalnikom. Ugotavljali smo značilnosti obstoječega modela ravnanja s konflikti v tem podjetju. Podrobneje smo preučevali odnose med zaposlenimi, kako pogosto se pojavljajo konflikti in kako se vpleteni odzivajo nanje. Čeprav v preučevanem podjetju formalno ne obstaja model ravnanja s konflikti, pa lahko na osnovi te raziskave ta model dovolj natančno identificiramo in dokažemo njegove skupne značilnosti. Rezultati so pokazali, da so odnosi med zaposlenimi v preučevanem podjetju dobri ter, da je način odzivanja na konflikte pozitivno naravnan. Najpogostejši vzrok za konflikte je slabši pretok informacij med zaposlenimi, kar kaže na izrazito potrebo po izboljšanju komunikacijskega kanala, predvsem po razgovorih in različnih drugih vrstah sestankov. Zato je to tudi eden izmed pomembnejših elementov predloga modela za ravnanje s konflikti v preučevanem podjetju.In business, as well as in all other relationships, there are different opinions and conflicts. Dealing with conflicts is one of the most important tasks of management which has a great influence on efficiency and success of a company. In the research, which was a subject of this article, we were studying the phenomena of conflict in a big wood industry company in Croatia. Data were collected by structured questionnaire survey. We were trying to establish characteristics of an existing model of dealing with conflicts in this particular company. We were more focused on relationship between employees, how often conflicts occur and how persons involved in conflict respond to it. Since in this particular company the model for dealing with conflicts formally does not exist, based on the research we were able to identify the model and prove its characteristics. Results showed that relationship between employees in researched company were good and that responses to conflicts were positive. The most frequent cause for conflicts is a poor information flow between employees, which showed the existing need for improving communication channels, especially by conversations and different meetings. Therefore, communication channels are one of the most important elements of the new model for solving conflict situations in this particular company