The paper deals with the problem of the optimal collaboration scheme in taxi dispatching between customers, taxi drivers and the dispatcher. The authors propose three strategies that differ by the amount of information exchanged between agents and the intensity of cooperation between taxi drivers and the dispatcher. The strategies are evaluated by means of a microscopic multi-agent transport simulator (MATSim) coupled with a dynamic vehicle routing optimizer (DVRP Optimizer), which allows to realistically simulate dynamic taxi services as one of several different transport means, all embedded into a realistic environment. The evaluation is carried out on a scenario of the Polish city of Mielec. The results obtained prove that the cooperation between the dispatcher and taxi drivers is of the utmost importance, while the customer–dispatcher communication may be reduced to minimum and compensated by the use of more sophisticated dispatching strategies, thereby not affecting the quality of service
