The FeaturePrediction package in ProM : correlating business process characteristics

Abstract

In Process Mining, often one is not only interested in learning process models but also in answering questions such as "What do the cases that are late have in common?", "What characterizes the workers that skip this check activity?" and "Do people work faster if they have more work?". Such questions can be answered by combining process mining with classification (e.g., decision tree analysis). Several authors have proposed ad-hoc solutions for specific questions, e.g., there is work on predicting the remaining processing time and recommending activities to minimize particular risks. This paper reports on a tool, implemented as plug-in for ProM, that unifies these ideas and provide a general framework for deriving and correlating process characteristics. To demonstrate the maturity of the tool, we show the steps with the tool to answer one correlation question related to a health-care process. The answer to a second question is shown in the screencast accompanying this paper