Unlike many business sectors, tourism is an amalgamation of various industries offering products and services ranging from airline and cruise ship travel and accommodation to restaurant meals, entertainment, souvenirs and gifts, park services, recreational vehicles, resort development, safaris, leisure and recreational opportunities. There is growing recognition that established management practices have led to undesirable social and environmental impacts, some of which, in turn, threaten the sustainablllty of tourism operations. It is consequently the management of tourism operations, at the local and individual level, that has major implications for sustainability. It is essential that forces of change begin with company policy and actions at the organisational level
