Many software projects fail due to problems in requirements engineering (RE).
The goal of this paper is analyzing a specific and relevant RE problem in
detail: incomplete/hidden requirements. We replicated a global family of RE
surveys with representatives of software organizations in Austria and Brazil.
We used the data to (a) characterize the criticality of the selected RE
problem, and to (b) analyze the reported main causes and mitigation actions.
Based on the analysis, we discuss how to prevent the problem. The survey
includes 14 different organizations in Austria and 74 in Brazil, including
small, medium and large sized companies, conducting both, plan-driven and agile
development processes. Respondents from both countries cited the
incomplete/hidden requirements problem as one of the most critical RE problems.
We identified and graphically represented the main causes and documented
solution options to address these causes. Further, we compiled a list of
reported mitigation actions. From a practical point of view, this paper
provides further insights into common causes of incomplete/hidden requirements
and on how to prevent this problem.Comment: in Proceedings of the Software Quality Days, 201
