In late 1998, the New York City Department of Employment (DOE) decided to develop a technical assistance plan for its contracted employment and training providers. The goal of this initiative was to help providers transition to a new performance-based contracting system and improve their overall performance. This report describes P/PV's evaluation of the New York City Job Training Partnership Act adult training providers; discusses challenges faced by providers; and recommends strategies for improving the performance of New York City's employment and training system
