'World Health Organization, Western Pacific Regional Office'
Abstract
The previous chapter has discussed the use of efficiency analysis tools to guide policy development and formulation. While few readers will doubt that clear, consistent policy direction is necessary for the delivery of productivity improvements, it is not sufficient. To lead to action on the ground, policy interventions have to influence the behaviour of the staff who see and treat patients, and deliver public health and social care programmes. In this chapter, we discuss the challenges facing management as it seeks to use the analytic tools discussed elsewhere in this volume to secure efficiency improvements
