'Institute of Electrical and Electronics Engineers (IEEE)'
Abstract
All e-Government maturity models identify a
Transaction stage along the pathway to full systems
integration. The evidence suggests that a significant
number of project failures occur at this stage and thus
frustrate the endeavour to achieve a coherent uniform
means of access to Government. Clearly, research to
identify and overcome the challenges presented at this
stage is critical. In this paper the Transaction stage is
clearly delineated as the point at which online technology
ceases to be peripheral to the agency’s activity. Hence, it
presents the first real organisational challenge and an
appropriate research strategy is defined to uncover the
problems that arise at this point