This paper proposes a model for t-Government and highlights the research agenda needed to
increase understanding of transformational government and the processes involved in
furthering the agenda of the t-Government. In particular, both an operational and a conceptual
model for the effective involvement of citizens and businesses in government functioning
have been proposed. This will help to define an agenda for t-Government research that
emerges from national UK strategy and policy for e-Government. The main threads of t-
Government encompass: (1) A citizen-centric delivery of public services or e-inclusion, (2) A
shared services culture to maximize value added to clients, (3) The effective delivery and
management of resources and skills within government or professionalism. All three threads
should be addressed principally from the perspectives of delivery, evaluation and participation
in view of benefit realisation as envisioned by Government strategic planning and policy
directives (CabinetOffice, 2005). The management of change dimension of these phenomena
have been included in the research agenda. In particular, research is needed to reshape the
discourse towards emphasising a citizen centric approach that defines, develops, and benefits
from public service. Decision makers in Government will need models of Governance that
fulfil transformational objectives. They will also need models of benefits realisation within a
strategic Governance framework. It has been argued that t-Government research should be
addressing these relative voids
