Business Process Management (BPM) is still an important research topic amongst both academics
and businesses. The recent recession has forced businesses to focus on cost control and efficiency
in order to better cope with the economic downturn. Many companies in this situation turn to BPM
software as a means of improving their efficiency and costs by reducing aspects of the business
such as process lead-times and material costs. In order to identify areas of the business and its
processes which require changing the business will most likely adopt a method of modelling their
business processes. Because of the large number of available techniques decision makers usually
struggle to decide the best approach. Recent literature has also pointed out that prevalent
modelling techniques are designed to serve one specific purpose and may not be capable of
modelling the whole picture. The key relationship between the information systems and the human
behaviour is one example of where existing techniques are biased towards opposite ends of the
scale. This paper proposes the use of a hybrid modelling notation composed of multiple existing
notations in order to bridge this. The hybrid notation was applied to a BPM project at a company
in the construction industry and a case study conducted with its users