Capital projects are funded with the intention of meeting a business need. For
the delivery of the facility to be successful, the interface between the owner’s
business personnel and its project personnel must be effective. This paper outlines a
quantitative approach for the measurement of this management interface; an approach
which has not been accomplished to date. Although previous studies examined
various technical interfaces among project personnel, the interface between business
and project personnel is in fact, more important to ensuring the realization of the
project’s stated benefits. Therefore, this research conducted a thorough literature
review on studies related to organizational interfaces and their management in the
construction industry. It also examined quantitative measures of organizational
involvement and the interface between business and project units. This paper
concludes with some recommended quantitative assessment tools able to measure the
involvement and interaction between business and project personnel assigned to
develop a specific capital project.Civil, Architectural, and Environmental Engineerin