Sociotechnical co-production of planning information : opportunities and limits of crowdsourcing for the geography and planning of bicycle transportation
Urban planners deploy civic technologies to engage publics with digital tools in a relative vacuum of theory, understanding of challenges, or benefits. The issue, Lewis Mumford might have framed, could be of authoritarian and democratic technics—whether the technology contributes more to top-down control or bottom-up understanding. Building from collaborative planning theory, co-production suggests ways people can leverage technologies to build urban solutions with or without professional planners. Empirical research shows that crowdsourcing to address planning questions with digital civic platforms can help fill or mitigate information gaps, including support for bicycling as a safe and comfortable travel mode. However, no research has addressed how crowdsourced information for bicycle planning offers new insights for safety, the geography of participation, or how its social construction impacts its representation of bicycling in a community. A new framework for evaluating co-productive planning is proposed, considering legitimacy, accessibility, social learning, transparency, and representation (LASTR). This dissertation addresses these concerns of safety, geography, and social construction through the LASTR framework using mixed-methods case studies in Portland, Oregon, and Austin, Texas. Bicycle volumes and street ratings through the crowdsourcing platform, along with geographic information system environmental data, and interviews with thirty-three informants form the basis for evaluating these issues. Viewed from pragmatism and social construction of technology, the social processes of planning and technological developments are intertwined and traced in tandem. The first three chapters frame the problems, build a background in theory, and describe the research questions, planning contexts, and data for analysis. The next three chapters are empirical, evaluating the use of crowdsourced information for bicycle safety, comparing the geography of crowdsourced participation with in-person meetings from both cities’ most recent bicycle planning process, and tracing the sociotechnical representation of crowdsourcing bicyclist information through interviews and case materials. The final chapter summarizes the findings and implications for practice and research. This dissertation shows that the biased representation of bicycling in these two crowdsourcing cases pose opportunities to identify safer bicycling routes and expand public participation geographies, but could exacerbate problems with aligning public improvements with the users of a specific technological approach. Further, the construct of crowdsourcing for urban planning remains flexible and therefore merits further study and knowledge transfer for practitioners and students.Community and Regional Plannin
