In order to achieve excellence, an organization should use two key
instruments—quality and an effi cient and effective communication process amongst
all employees—so it can attain quality management. This chapter aims to examine
whether organizational communication and quality are interrelated, in order to answer
the following question: Is it necessary to improve communication within an organization
so that quality management can be effi ciently and effectively pursued? For this
purpose, data were collected through the administration of a questionnaire to the staff
of a Portuguese public organization. The fi ndings showed that, in this organization,
communication among employees of various sectors is satisfactory and that there is
mutual help between them in order to improve the organizational performance
