The Portuguese tourism distribution recognizes in the digital economy drivers - based on e-business,
collaborative networks and information exchange - an incentive to productivity
and rendibility, leading to sustainable competitive advantages. Travel agencies live
currently in a Darwinian business-oriented environment, where only resilient entrepreneurs
are able to survive. This framing allows the genesis of a new theoretical archetype of travel
agencies, the “TEEM - Travel Experience Ecosystem Model” observing several organizational
strategies and concepts, such as Resilient Virtual Organizations, Digital Customer Ecosystems,
Collaborative Value Chain and Co-Creation travel experiences, as well as new types of Open
Source Innovation trough Social Web
